2023 BetterHelp Online Therapy Review (2023)

If you are having negative or suicidal thoughts, there are resources available to help. In the USA,Call the Suicide and Crisis Lifeline on 988; In the UK, call the Samaritans on 116 123; and in Australia call Lifeline on 13 11 14. You can also find help there13 Suicide and Crisis Intervention Hotlines.

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Virtual therapy is a convenient way to take care of your mental health. It gives you access to psychiatric practitioners anywhere, anytime.better helpis one of manyonline therapyPlatforms you match with an onlinetherapistbased on your preferences and needs.

To review BetterHelp, I looked at the services offered, prices, special features, benefits, and therapist qualifications. I did not consider the experience of working with a therapist at BetterHelp as treatment and results vary greatly from person to person. Here's what I found.

Best Online Therapy Services See Cnet

What is BetterHelp?

If you are an avidTikTok user, you are no strangerbetter helpTo sue. You may also have seen BetterHelp therapy ads on other social media platforms. So what is all the hype about?

BetterHelp markets itself as the largest online therapy network in the world. It gives you access to various licensed therapists who you can contact weekly via live chat, video and phone sessions, and online messaging.

Better help provides the following:

(Video) BetterHelp Review (online therapy) By A Therapist | #REALTALK NO BS! (not sponsored)

Individual advice:Weekly live one-to-one sessions with a licensed therapist via phone, live chat or video.

couples therapy:offered byrecover, a website operated by BetterHelp, you will be matched with a therapist specializing in relationship issues. You can work on developing multiple skills such as finance, conflict resolution, and communication.

Youth counseling:This service is offered through the sister site,Youth counselingfor ages 13 to 19. There is a wide range of mental health professionals who specialize in teenagers. Your teen can receive support and learn healthy coping skills through this service.

LGBTQ Advice:BetterHelp caters to members of the LGBTQ community through its affiliate sitePride Advice. You can access mental health professionals who have experience with issues commonly faced by the LGBTQ community.

2023 BetterHelp Online Therapy Review (2)

How does BetterHelp work?

If you have decided to sign up with BetterHelp, you can do so through the app or the website. Here is a step-by-step guide to signing up.

1. Answer questionnaire:You will be asked to answer a questionnaire about demographics, relationship status, religious preferences, type of therapy desired, medical history, and areas in your life you would like to improve.

2. Create an account:After answering all questions you can create your account with a username and password.

3. Choose your preferred payment method:Enter your payment information here. In this step you can also apply for financial support.

4. Be voted on:This is the most exciting part! Based on your answers, BetterHelp will match you with a professional therapist. It can take up to a few days for the comparison to take place.

(Video) BetterHelp Review (Unsponsored!) | Pros and Cons

5. Start therapy:Once you've been matched with a therapist, you can contact your therapist any way you choose: text, live chat, phone, or video.

How much does BetterHelp cost?

Consultation with BetterHelp costs between $60 and $90 per session (weekly). The company bills you up front for the first four weeks, so expect to pay anywhere from $240 to $360. After that, you will be charged every four weeks. You can schedule recurring payments with yourCredit cardorPayPal.

Does BetterHelp take out insurance?

BetterHelp does not take out insurance to cover the costs of therapy. Instead, it focuses on offering monthly packages that cover four sessions with one therapist at a lower cost than you'd find on the market. According to GoodTherapy, in most areas of the US, theThe cost per therapy session ranges from $100 to $200.

Does BetterHelp offer financial assistance?

For those who qualify, there isfinancial support options available at BetterHelp. Once you have created your profile, you can click on the payment page to apply for financial assistance. Your application will be reviewed and if accepted, you will receive a discount.

To apply for financial assistance, you will be asked about your current employment status, how much you (and your spouse) earn monthly, and whether you have any children or dependents.

treatment methods

There is no uniform consulting approach. BetterHelp does not offer a specific style of treatment, but rather tailors the advice to your preferences and needs.

You might see some of themcommon treatment methodsWhen you start counseling with BetterHelp:

  • Interpersonal Psychotherapy
  • Cognitive Behavioral Therapy
  • Dialectical behavioral therapy
  • Emotion-Focused Therapy
  • mindfulness therapy
  • Trauma Focused Therapy
  • Psychodynamic Therapy
  • Motivational interviewing
  • Client Centered Therapy
  • group therapy
  • family therapy

Benefits of BetterHelp

Aside from being a convenient way to gain access to licensed mental health professionals, there are a few things we like about BetterHelp:

  • A diverse network of licensed therapists
  • You can easily contact your therapist via text message, live chat, phone or video conference
  • price transparency
  • User-friendly apps available forAndroidAndApple
  • The option to switch therapists if you don't like the right therapist
  • Financial support is available for those who are eligible
  • You can contact your therapist at any time during the day

Disadvantages of BetterHelp

As with any other mental health service, there are some downsides to using BetterHelp. Some of them include:

  • You will be matched with a therapist that BetterHelp has deemed a good fit. You can choose your own therapist, but the option is not easy to find on the website
  • Insurance is not currently accepted
  • No therapist can prescribe medication
  • Counselors cannot diagnose mental illnesses through BetterHelp

BetterHelp Communication Methods

Once you have completed the questionnaire and have been matched with a therapist, you can choose your preferred method of contact: phone, live chat or video call. BetterHelp also has a journal feature, group therapy sessions, and a chat room, which I'll detail below.

Continue reading:Tips to find the right therapist for you


phone sessions

If you prefer to talk over the phone, you can schedule a live phone session with your therapist. Your personal information - including your phone number - will not be shared. Your phone therapy session is initiated through the app, similar to how you contact an Uber driver.

Live Chat Sessions

If you prefer the feel of texting a good friend, the live chat option might be for you. You can schedule a live chat session with your therapist. The entire session runs over the chat and you will get an answer immediately.

2023 BetterHelp Online Therapy Review (3)

Live Video Sessions

This enables you to have a virtual one-on-one session with your therapist. You can schedule your video session on your calendar and when the time and date comes, all you have to do is log in to start the video chat.

BetterHelp Features

In addition to speaking to your counselor via phone, chat, or live video, BetterHelp offers other features to help you stay in tune with your mental health. Some of them include:

Write diary:You have access to a virtualdiarywhere you can write down your thoughts, goals and feelings. Your diary is not visible to anyone, not even your therapist, unless you share it.

Chat room:Once you've been matched with a therapist, you can message them in a chat room created for the two of you. You can always access the chat room and send a message to your advisor. However, since this is not a live chat, it may take some time for your therapist to respond.

Group therapy:You have access to several live seminars each week. BetterHelp refers to these as "groupinars," and they cover various topics such as anxiety and depression, and provide resources and ways to cope.

Continue reading:Review der Talkspace-Online-Therapie

Qualifications of BetterHelp Therapists

According to the BetterHelp website, allTherapists and counselors are licensed, experienced, trained and accredited psychologists, marriage and family therapists, clinical social workers or licensed professional counselors. Every BetterHelp therapist has a master's degree or doctorate in their specialty. While their backgrounds may vary, they all have at least three years and 1,000 hours of experience.

(Video) Talkspace Review 2023: Pros & Cons, Cost, & Who It’s Right For

2023 BetterHelp Online Therapy Review (4)

BetterHelp Privacy Policy

You may be wondering if your information and medical records are safe with BetterHelp. Although the platform claims to be transparent with theirsPrivacy Policy, BetterHelp uses, collects and stores user activity and information such as visitor data, account registration information, consultation session data and communications.

It claims to use this information primarily to improve the website and only share information with third parties for marketing purposes. Some of the information that may be shared includes activities while using the Platform. However, the online mental health services app recently shared sensitive data with advertisers, resulting in a$7.8 million reimbursementto customers affected by the breach.Die Federal Trade Commissionissue a consent order prohibiting the platform from sharing sensitive data.

BetterHelp Reviews

BetterHelp includes a4.6 out of 5 stars ratingamong its reviewers on Trustpilot, an independent platform that allows consumers to rate a business from which they have purchased a product or service.

In the most positive reviews, people say that BetterHelp has done a good job of matching their clients with therapists who have the right experience. Other reviewers have reported that BetterHelp is convenient and easy to use.

On the flip slide, a handful of reviews show dissatisfied clients due to long waits for their first appointment (more than a week after booking), inconsistencies with treatment plans, and difficulty reaching customer service.

Is BetterHelp right for you?

BetterHelp can be a good place to start your mental health journey if you have specific goals you want to achieve or need help navigating difficult life changes. Other areas that BetterHelp therapists specialize in include:

  • Depression
  • Emphasize
  • Angst
  • Seeks
  • eating disorder
  • insomnia
  • Upbringing
  • Relationships
  • Wut
  • grief
  • Trauma

If you are concerned about itharm yourself or others, BetterHelp is not the appropriate platform. If you are in an emergency or life-threatening situation, please contact usimmediate helpthrough the local police or nearest emergency room. You can also call 988 to reach the National Suicide and Crisis Lifeline.

Continue reading: Talkspace vs. Betterhelp

The information contained in this article is for educational and informational purposes only and is not intended as health or medical advice. Always consult a physician or other qualified healthcare provider with any questions about a medical condition or health goals.

(Video) Therapist Reacts to BetterHelp Horror Stories! | Therapist Reacts to TikTok


2023 BetterHelp Online Therapy Review? ›

However, of the users we surveyed, 77% said they were satisfied or very satisfied by the therapist options provided by BetterHelp. Sixty-five percent of users tried only one therapist, which is a higher percentage than its competitors.

What is the success rate of BetterHelp? ›

However, of the users we surveyed, 77% said they were satisfied or very satisfied by the therapist options provided by BetterHelp. Sixty-five percent of users tried only one therapist, which is a higher percentage than its competitors.

Is BetterHelp actually legit? ›

With so many online counseling platforms, you might be wondering which ones are legit. BetterHelp is a legitimate company that's been accredited by the BBB since 2015. BetterHelp technology is compliant with privacy laws, and it provides a secure platform for users to interact with a counselor.

Does BetterHelp use actual therapists? ›

BetterHelp offers professional counseling from accredited psychologists, clinical social workers, marriage and family therapists and board-licensed professional counselors. All BetterHelp counselors have a master's degree or doctorate in their field and at least three years and 1,000 hours of experience.

How long does it take to match with a therapist on BetterHelp? ›

You'll be matched with a counselor in your state (if you live in the U.S.). Individuals from outside of the U.S. will be matched with an individual in a state. BetterHelp states it takes, on average, about 24 hours to be matched with a counselor.

What is the downside of BetterHelp? ›

There are no psychiatrists on staff, so clients cannot receive prescriptions for medications. BetterHelp therapists will not diagnose conditions. Your insurance may not cover the costs of BetterHelp. The platform doesn't give its users control over the therapist it selects for them (though you can switch).

What is the BetterHelp controversy? ›

FTC says online counseling service BetterHelp pushed people into handing over health information – and broke its privacy promises. In the hierarchy of confidential data, health information ranks right up there.

How many sessions a week with BetterHelp? ›

BetterHelp's basic plan includes one live session per week. BetterHelp does not set an absolute limit on session length but indicates that most live sessions last 30 to 45 minutes. BetterHelp defines a live session as being either a live video session, a live audio (or phone) session, or a live chat session.

Does BetterHelp record video sessions? ›

Oh and I was wondering if BetterHelp records calls, but the only recording from your conversations with your counselor is from the written texts (as they're in writing), but Connie assured me that the phone calls are never recorded or shared with anyone else, phew.

Is online therapy worth it? ›

While online therapy may not be the right fit for everyone, it can make it easier for some people to access help for anxiety, depression, and other mental health conditions. There are multiple studies that suggest online therapy can be just as effective as in-person therapy for certain issues.

How often do you talk to a therapist on BetterHelp? ›

With BetterHelp, you can have a live session every week. Your live session can be via video, phone , or live chat. You also have unlimited messaging with your therapist. This means that you can share a concern or a journal entry with her, and she will get back to you within 24 hours often much sooner.

Can you text your therapist on BetterHelp? ›

You may choose to communicate with your therapist via online counseling chat or text messaging or schedule a virtual appointment for a phone call or live video chat on the platform.

Can you cancel BetterHelp anytime? ›

If you decide you want to cancel your BetterHelp subscription, you may do so at any time. Follow these steps to cancel your subscription: Login to your BetterHelp account. If you are currently receiving therapy, head to Menu>My Account >Payment Settings >Quit therapy.

Does BetterHelp charge if you cancel a session? ›

With at least 24 hours notice, sessions can be cancelled or rescheduled free of charge (you'll get an automated reminder 48 hours out from your session, so you should have plenty of time to regroup and reschedule, if needed).

How do I know if therapy will work for me? ›

You also know therapy is working if you're using the skills you learned in session, outside of session. For example, are you better able to set boundaries with others, prioritize your own needs and demands, and effectively deal with situations without spiraling into a panic attack? These are great signs of progress.

Can I go back to an old therapist? ›

Consider returning to your previous THERAPIST.

There's a benefit in returning to your previous therapist for a few reasons. First, you already have an established relationship with this person, and they already know about your history and patterns. Also, your therapist WANTS to help you.

What is the lowest cost of BetterHelp? ›

BetterHelp online therapy plans start at as low as $60 per week, adding up to about $240 per month. This cuts the cost of therapy significantly for many people, particularly those who have paid for in-person or traditional therapy without reduced out-of-pocket fees.

Is BetterHelp supported by insurance? ›

Unfortunately, BetterHelp is not covered by any insurance provider. However, BetterHelp offers financial aid for which you can contact their customer success team. If you seek providers covered by your insurance, you can get the member line on the back of your insurance card.

What is the difference between BetterHelp and BetterUp? ›

The key difference between BetterHelp and BetterUp is that the former provides online therapy, while the latter provides coaching services. BetterHelp is a top, online therapy platform that connects individuals with licensed therapists.

How do I get rid of BetterHelp? ›

Opting Out
  1. Log into your BetterHelp account.
  2. If you are currently receiving therapy, go to Menu > My Account (or Account settings) > Payment settings > Cancel Membership.
  3. Then go to Menu > My Account (or Account settings) > Personal Information and click on Request Erasure.

Is BetterHelp protected by HIPAA? ›

BetterHelp displayed HIPAA seals on numerous web pages. Also, its sales representatives told consumers that the company was "HIPAA certified." The FTC viewed this as deceptive to the extent that the company was signaling to consumers that its practices met HIPAA's requirements.

Is once a week enough for therapy? ›

A weekly session is a great place to start when beginning therapy. Generally, most patients will start with this frequency, then increase or decrease as needed. A weekly session is ideal for people who want to build skills related to things like mindfulness, coping, and communication.

Is 5 therapy sessions enough? ›

Therapy has been found to be most productive when incorporated into a client's lifestyle for approximately 12-16 sessions, most typically delivered in once weekly sessions for 45 minutes each. For most folks that turns out to be about 3-4 months of once weekly sessions.

Is one therapy session enough? ›

While once weekly sessions are generally the best, your therapist may determine that you could still benefit from less frequent sessions, and biweekly sessions makes sense, or if you require more frequent sessions.

Is BetterHelp cheaper than regular therapy? ›

Getting therapy with BetterHelp can be a cheaper option than traditional in-office therapy. The average cost for a traditional therapy session is $100 to $200, while BetterHelp's pricing ranges from $60 to $90 per week. You can also apply for financial aid to reduce the cost of BetterHelp sessions.

Can you Facetime on BetterHelp? ›

You can use messaging (like text), real time text chatting, voice calls, and video sessions. All are done through the Better Help platform which can be accessed from your phone or your computer.

Can you use BetterHelp anonymously? ›

With free anonymous chat rooms, you can start chatting with people online, anyone from random strangers to friends online.

What are the drawbacks to online therapy? ›

6 Cons of Online Therapy
  • Difficulty Connecting With Your Therapist. ...
  • Costs and Insurance Coverage Vary. ...
  • It May Take a Few Sessions to Find the Right Therapist. ...
  • Technical Issues or Data Privacy Concerns. ...
  • A Lack of Live Customer Service Support. ...
  • Online Therapy Isn't the Right Fit for Everyone.
Feb 24, 2023

Who should not use online therapy? ›

Not Appropriate for Serious Psychiatric Illnesses

For example, if you have a serious addiction or have more severe or complex symptoms of a mental health condition, online therapy may not be recommended unless other in-person therapies or treatments are also involved in your plan.

What are the risks of online therapy? ›

The risks of online psychotherapy
  • Confidentiality — on both ends. No means of communication is fully confidential. ...
  • Technology failure. ...
  • Inappropriateness for technology-based services. ...
  • Crisis care.
May 1, 2017

How many clients should I see a day as a therapist? ›

The number of clients a full-time therapist sees in a week depends on the therapist and the number of hours you want to work per week. If you aim for a 40-hour workweek, you could see up to 30 clients per week and then spend 10 hours writing notes and doing other paperwork.

What are BetterHelp group sessions like? ›

During sessions, participants can explore past childhood experiences they believe shaped their personalities and behaviors. By sharing these experiences and behaviors, group therapy participants can learn new habits from others that are more effective, positive, and empowering.

Can you schedule multiple therapy sessions on BetterHelp? ›

Hello! Yes, you can work it out with your therapist to set up more than one live session a month. Many clients will do one session per week. Also, depending on your therapist's schedule, some therapists are open to including 50-minute sessions as well as the standard 30-minute sessions.

Is it normal for my therapist to text me? ›

Many therapists use texting to schedule sessions with clients. But beyond that, professionals are divided as to whether it's a good idea to text clients between sessions about issues that are bridged in therapy itself.

Should I show my therapist my texts? ›

Some therapists use texting for scheduling and other practical matters. Other therapists only want to use email or phone calls. In general, texting or other forms of communication between sessions should be on an as needed basis and should not be social in nature. It's best to address therapeutic matters in session.

What does the urgent button on BetterHelp do? ›

You can mark your message as "urgent" so your counselor will know they need to attend to it quickly. However, if you do mark a message as urgent, we would suggest other resources in cases of emergency or crisis.

Why are therapists expensive? ›

In order to receive a license; therapists have to go through a lot of training and years before they can actually work. Lastly, counseling is expensive because there are many bills to pay: Rent and utilities. State licensure fees, each licensure requires annual fees to be paid.

Can you cancel therapy last minute? ›

Some of it depends on the therapist's tolerance level, of course. If you're okay with a client canceling at the last minute or showing up 20 minutes late for a session then theoretically, there's no problem.

Is it okay to miss a therapy session? ›

Yes, it's completely normal and very common for therapists to charge the full of the cost of a session if it's missed.

When a client disappears from therapy? ›

This disappearing act has entered our lexicon as “ghosting.” Some call ghosting a byproduct of diminishing face-to-face interaction. Others say it's because we're simply too busy to give priority to the small things. Unsurprisingly, many therapists now encounter clients who may even ghost therapy.

Is crying in therapy a breakthrough? ›

In these instances, tears indicate that the person is at least temporarily giving up the struggle. Although this is commonly thought of as a “breakdown,” we optimistically consider it a potential breakthrough.

What is the success rate of therapy? ›

About 75 percent of people who enter psychotherapy show some benefit from it. Psychotherapy has been shown to improve emotional and psychological well-being and is linked with positive changes in the brain and body.

Is it normal to feel like therapy isn't working? ›

Reasons, such as lack of trust or feeling misunderstood, may make you feel like therapy isn't helping. Here's how you can improve your experience. There are many reasons why therapy may not be working for you. Your therapist, the type of therapy they provide, and how they relate to you may be the reasons.

Is it OK to see two therapists at the same time? ›

Turns out it's pretty easy to find resources and articles that say no, it's not recommended. The reasons given (often by therapists) include splitting, conflicting treatment plans, creating secrets (especially if they aren't aware of each other or aren't in communication).

Can I be friends with my therapist after therapy? ›

Can You Be Friends With a Former Therapist? While not common, a friendship can develop when you've finished therapy. There are no official rules or ethical guidelines from either the American Psychological Associated or American Psychiatric Association regarding friendships with former clients.

Do therapists share notes with other therapists? ›

Progress notes contain information directly relevant to treatment, such as a diagnosis, prescription for medication, type of therapy, or mental health symptoms. You might share this information with your client, family members they allow you to disclose to, and your client's other care providers.

Can I text my therapist anytime on BetterHelp? ›

We change the way people approach their mental health and help them tackle life's challenges by providing accessible and affordable care. With BetterHelp, you can message a professional therapist anytime, anywhere.

Do you get charged for Cancelling a BetterHelp session? ›

A missed session is a loss to everyone.

With at least 24 hours notice, sessions can be cancelled or rescheduled free of charge (you'll get an automated reminder 48 hours out from your session, so you should have plenty of time to regroup and reschedule, if needed).

Is it hard to cancel BetterHelp? ›

Canceling BetterHelp is easy. Just follow these steps: Click on the drop-down arrow next to your name and profile photo, then select “Account Settings.” Under “Payment Settings,” click on “Change Plan/Quit Counseling.” A pop-up menu opens that lists different choices for changing your subscription.

Is BetterHelp completely free? ›

While BetterHelp is not free therapy, the platform does offer affordable therapy, particularly when compared to traditional counseling. With BetterHelp, online therapy costs $60 to $90 per week (billed every 4 weeks) without insurance.


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