Cheap Flights to Chicago from $25 in 2023 - KAYAK (2023)

Advantages:"Nice quiet flight"

Disadvantages:"Crew members' attitude specifically towards passengers in emergency rows"

Advantages:"Crew was great as always."

Disadvantages:"The flight was delayed. The cheese board I ordered had mushy grapes. They were kind of dodgy! I didn't eat them!"

Disadvantages:"Headphone jack was completely clogged with something"

Advantages:"I love the entertainment options with my own device, food and power at the seat"

Disadvantages:"The conversation was interrupted. Departure was delayed by the delay in departure of the previous flight with no adequate explanation for those of us waiting to board.”

Advantages:"Alaska is the friendliest airline at every touch point we have with them."

Advantages:"The cheese and fruit tray is great."

Disadvantages:"It takes forever to get in. The seats are too narrow."

Advantages:“Economy tickets for this trip and row 13 seats weren't too shabby! But passengers need to be reminded that planes disembark in ORDER. A seat 15 does not have to be pushed ahead of my 12-year-old son.”

Disadvantages:"Late flight and too many dogs which are CLEARLY not for therapeutic reasons but personal... and NOT well behaved ( barking and jumping... and on ME by the way... dear dogs, have 2 myself but mine Expectation is a dog in The plane with people should be of the best behaved breed Crying babies need Benadryl, parents need to be informed because we ALL pay the same price for tickets and not be subjected to a sonic attack for 2/4 hours need flight ✈️."

Advantages:"My bags were about 3 pounds heavier than allowed and she let me in. The crew overall is very nice and professional."

Advantages:"Good Timing"

Disadvantages:"All went well"

Advantages:"Free movies were great."

Disadvantages:"Luggage is missing. Please help"

Advantages:"Seats are too narrow!"

Advantages:"The spacing between the seats was good."

Disadvantages:“The head support and neck comfort was terrible. I had a red-eye flare and couldn't sleep well."

Disadvantages:"Great crew! Smooth flight. Need more hot options for food"

Advantages:"Although plane was full, comfortable"

Disadvantages:"Needed Appropriate Food for Red Eyes Miss Warm Cookies and Milk"

Advantages:"Great crew. Boarding process."

Advantages:"Great customer service, fast boarding, media available was good."

Disadvantages:“No outlets to charge electronic devices. The plane itself seemed a little dated.”

Disadvantages:“No free food was offered. Movies weren't free.”

Advantages:"Punctuality, courtesy, comfort, charging sockets at every seat."

Disadvantages:"Weak film selection"

Advantages:"The Go Go Takeaway app is awesome! Also the best flight crew in the air."

Disadvantages:"I fell asleep before I could order a drink."

Advantages:"New plane with plugin for laptop, free movies and wifi at a great price. Friendly and professional crew. Totally productive flight. Alaska Air is my new favorite."

Advantages:“I liked the dining options and the entertainment. The staff was also very friendly.”

Advantages:"Punctual."

Disadvantages:"Slow entry and exit."

Advantages:"The flight was pleasant"

Disadvantages:"Everything was good"

Advantages:"Fruit Platter. On time. Efficient. Professional Plane was very clean"

Disadvantages:"Seattle Airport First Security Grumpy. Not helpful. No reflection on Alaska Airlines however."

Advantages:"The crew is always on point! Courteous, friendly and cordial!"

Advantages:“The plane was comfortable. I only had a standard coach seat and it was as roomy as other airlines' premium economy seats. Alaska Airlines had reasonably priced food and drink and the entire flight crew was friendly and professional. I also liked the free GoGo SMS feature."

Disadvantages:"For some reason, the plane left the gate about 40 minutes late. Also, it was very difficult to hear the announcements from the flight deck.

Advantages:"Boarding was efficient, the seat was comfortable. I appreciate that food and drinks were often offered."

Disadvantages:"A certain flight attendant deliberately ignored me when I tried to ask for cream and sugar for my coffee, which she didn't offer when dispensing drinks. Then she looked straight at me twice when I tried to give her my trash she was collecting but again she ignored me and let me hold my trash until another flight attendant came much later and took it without incident. I wondered whether it was because I looked Asian - she was helpful and polite to the white women next to me. I was polite and was in no way difficult. I'm half white but was treated that way a lot in Illinois growing up. She should have been professional and if she had I would have rated the trip excellent. "

Advantages:"Great service. Offered me a full seat change! Internet was difficult and didn't work well but gogo almost always. That didn't matter. Easy nice flight."

Advantages:"Same as above."

Advantages:"My flight was on time and check in was super easy and quick. One of the flights was slightly delayed but that was the weather so I didn't mind because the staff was attentive."

Advantages:"The crew was friendly."

Disadvantages:"I wasn't allowed to use the restroom when we had about 20 minutes to go to land. Since they were collecting the last of the garbage, the toilets were locked and I wasn't allowed to use them. I can understand putting her down once the flight crew is seated, but she was still walking around and I really had to leave. I don't remember a warning for this. If there was an announcement, it was inaudible over the hum of the engine. I am very unsatisfied with this last part of my experience."

Advantages:“Your typical airlines for check-in, baggage, etc., but I was pleasantly surprised when our return journey seat assignments were together without having to select them. Baggage was extremely fast on the outward flight, but took a few minutes of flight on the return flight."

Disadvantages:"As with most airlines, the seating area leaves a little to be desired, but legroom was adequate for a 6ft 4in male."

Advantages:"I've always had good experiences with Alaska Air."

Advantages:"Everyone was very friendly and made sure that all carry-on bags were stowed in the cabin instead of having them checked. Boarding from the back of the plane was a different approach but a nice change.”

Advantages:"Seat comfort, space, food, friendliness of pilot and crew"

Disadvantages:"I'm still waiting for a good airline to provide blankets again"

Advantages:"Ample stowage above overhead bins; no excessive announcements; ultra clean cabin; flight deck explained long ORD taxi time to arrival gate"

Disadvantages:“The FAs seemed rushed at boarding. I was asked to set up my tray table and I spilled all my fries on the floor while the flight attendant looked on. I had to leave the mess all over the floor. The person seated next to me offered to help clean up the mess. I cleaned it up myself using a safety information card as a scoop and dumped the mess into a puke bag. The flight attendant should have offered a trash bag as there was plenty of time before take off. I have flown as a flight attendant for your airline for almost four years and I know AS flight attendants are some of the best."

Advantages:“Both of my flights were great, especially my outbound flight from Chicago, the flight attendants at the gate were fantastic. I don't think I've ever met more helpful, nicer flight attendants - nothing seemed rushed and they were helpful and happy. Likewise, the flight attendants were very nice and cheerful. Flights were on time and I arrived early on my first flight. I've flown a lot in the last year but this was one of my better experiences with an airline. Check in was really easy too.”

Advantages:"I like the treatment very much"

Advantages:"Great service and only $25 same day change fee!!!!"

Disadvantages:"Fits a little tight, but better than most competitors"

Advantages:"Easy check-in. (Replacement seat at no extra charge) Friendly staff. Boarding on time. Seat not refused, new plane with two power sockets."

Disadvantages:"See above."

Advantages:“The flight attendants were fantastic! The Ines who gave the safety speech were funny and got you noticed. Good job all round on this flight!!!”

Advantages:“I liked that the seat next to me happened to be empty even though it was booked as a full flight. Otherwise, everything else was pretty sub-par.”

Disadvantages:"I didn't like that the flight was delayed for over an hour for some mysterious reason. I didn't like that when we finally got on our delayed plane, we had to wait another half hour for a pilot to even get on to fly it. The whole thing was just crazy”

Advantages:"Crew always has a smile. Smooth boarding process"

Advantages:"On time, polite staff."

Disadvantages:"Tablets for entertainment at an additional cost. The most important point is that no one can hear the prompts when listening to their tablet."

Advantages:"The staff was friendly and efficient"

Advantages:“Seats, beer selection, very friendly staff. I'll fly again if I get the chance and I'll never say that about other airlines again."

Advantages:"Punctual"

Disadvantages:"Nathing"

Advantages:"Pilot Information/Announcements."

Advantages:"Legroom was good. Seats and aircraft were tidy. Complimentary snacks and drinks were provided on time. The boarding process was quick and easy. The crew service was excellent."

Disadvantages:"For red-eye flights, deckchairs are better than regular seats."

Advantages:"Pretty"

Disadvantages:"Maybe food? I'm not saying during COVID19"

Advantages:"I liked the male flight attendants on my flight. They were nice and cheerful and always willing to help. The inflight entertainment and wifi were great. The snacks were good too."

Disadvantages:"I forgot the flight attendant's name, but she was pretty rude. I was traveling with a toddler who needed to warm up her milk in a bottle and I asked for hot water but she didn't bring it. I asked twice for hot water. Initially, when the plane took off, she said she couldn't bring anything during takeoff, but even after takeoff and at cruising altitude, she didn't come by until we rang the call bell and another flight attendant came over the flight, we happened to ask the same flight attendant for hot water when she passed - she nodded her head but again didn't come back with hot water. I pressed the call button again and another attendant came over and gave me water. I felt that she didn't like looking after the passengers and always seemed to have an attitude. I understand that traveling with a child can be difficult for others, but imagine the parents who have to take care of a starving baby. The flight was also a bit too warm. "

Disadvantages:"The headphone jack was worn out, so the audio was sporadic."

Disadvantages:“The flight was very late and was waiting for the pilots to arrive. We sat on the runway for a long time without even leaving.

Disadvantages:“Terrible communication during flight delays and pilot timed out. Sat at the gate for hours with no communication.”

Advantages:"The seats were comfortable and the crew was friendly."

Disadvantages:"Entertainment units were there for the sake of it and didn't really offer entertainment"

Advantages:"Great price. Fast boarding. Crew was nice. Pilot did an excellent job and achieved a super smooth landing."

Disadvantages:"JetBlue is amazing and my favorite domestic airline."

Advantages:"Lots of legroom in economy seats."

Disadvantages:“Clearly communicate delays. We had no idea what was happening or what options we had.”

Advantages:"boarding was quick and easy, but maybe that was because it was a small plane."

Disadvantages:“After landing we sat on the runway for 2 hours! This is unacceptable. The gate was occupied by an aircraft that had mechanical problems. This was the second time I have flown JetBlue and the second time I have had to sit on the tarmac for hours due to some type of issue. Never fly JetBlue again if I can help it.”

Advantages:"The movies were fine. The crew was accommodating."

Disadvantages:“We spent 45 minutes on the tarmac, enough time to watch the baggage handler toss our bags into his trolley for no reason. If you're packing something fragile... good luck.”

Advantages:"Easy Boarding and Flight"

Disadvantages:"Jet Blue doesn't have anything special anymore."

Disadvantages:"The new security check with the automated bins."

Advantages:“Huge legroom on the bus. One large bag of snacks for free and they didn't charge me for a $9 snack box with chumous, bean dip, crackers, cookies, etc. I thought Jet Blue was like Spirit, but it's COMPLETELY different. Not a budget plane or crew at all."

Advantages:"Extra legroom, comfortable leather seats, cleanliness of the cabin, efficiency and friendly nature of the staff, assigned seats and enough space in the gate area to get comfortable. I also really appreciated being able to hear and understand all the announcements Gate area and on board by the accompanying staff and the captain."

Disadvantages:"Some passengers in the gate area were 'sit pigs', sitting in a seat and taking one or two extra seats for their luggage while people tried to find seats, especially when we experienced delays. It's not the airlines' fault, but it occurs to me that there could be gentle reminders in print or in announcements asking people to make room for other passengers."

Disadvantages:"2 hours late. Poor ventilation"

Advantages:“Legroom was great. Free WiFi and TV made the flight very comfortable.”

Disadvantages:"Crying baby. Not the airline's fault."

Disadvantages:"Flight delayed over 3 hours. Flight attendants rude and nothing compensated with drinks or food to make up for it. Had to circle for 45 minutes because of the weather. Sat on tarmac 30 minutes at the other end."

Advantages:"Having a TV"

Disadvantages:"Sound jack not working properly, older unequipped aircraft"

Advantages:"The crew could not have been more helpful and pleasant to make the delay more bearable as they were kept informed via text, email and in person! HIGHLT RECOMMEND and will definitely be flying again. :)"

Advantages:"Great service and smooth flight. On time, all the best."

Disadvantages:“A person who was very overweight sat next to me and also took up half of my seat. I understand that we all deserve to ride comfortably and I don't want to embarrass them. That said, if someone can't fold down the armrest I think the airline should require them to buy both seats as not being seated for the entire trip is very uncomfortable. I'm an average height person so it was a challenge but even short people deserve the full seat they bought. There really should be a rule or something."

Advantages:"Wide range of snacks and drinks, TV/movies to watch for free, excellent staff from start to finish and plenty of legroom."

Disadvantages:"I liked everything! No complaints at all."

Disadvantages:“Six hours late, then there was not enough fuel and I had to wait several times for the paperwork. Hands down the worst experience I've ever had. I will not fly JetBlue again.”

Advantages:"The conversation was fine and I appreciated the captain letting us know there would be bumps on the last part of the flight."

Disadvantages:“This was the most nerve wracking and uncomfortable flight I have ever had. I really love Jetblue and I know this particular flight doesn't define you. Apart from that I was sorry to have to experience this. Even sitting on the runway before takeoff was uncomfortable as we pivoted to the takeoff position. The weather was nice and it felt so weird going back and forth like the trail was filled with sharp S turns. Then the whole flight "It was bumpy going up and down and all over the place. I would say there was about 20 minutes of still air throughout the flight. Then there was the last 90 minutes which was absolutely terrifying. I know that the turbulence can't be helped but I feel like the flight attendants weren't very accommodating during this, I was seated near the back and they just sat and chatted about something they would meet later while people were up and around when the seat belt sign was on.Then for many hours a baby would cry and they didn't try at all to help or reassure the parents.They mostly just sat in the back complaining about bumps and laughing at how people I found it so much more frustrating that in addition to the rough air, the crying baby, and the roaming passengers, we also had to deal with the attendants n who laughed at how uncomfortable we felt. It wasn't like I've ever experienced before and I really hope I never have to experience it again at JetBlue."

Disadvantages:“Almost an ordeal of 9 hours. 4 hours delay due to weather for the flight because a crew who was supposed to take our flight had "run out". Only took off after 1am, finally landed and sat on the plane because a plane was 'restricted' at our gate. It's 4:33 a.m., I've been off the plane for half an hour, no luggage has yet come off the carousel and there's no sign that this absolutely horrible experience is about to end."

Advantages:"I was amazed by all the dedicated JetBlue employees available who were available to answer questions. I haven't flown JetBlue often but have heard a lot of great things."

Disadvantages:“Weather delay which is beyond JetBlue's control but when we landed (6 hours later) we sat on the runway for an additional hour due to our gate being occupied by a disabled aircraft. I think JetBlue could have done a better job of ensuring a backup gate was available or updating their passengers on the situation."

Advantages:“The crew was great, as was a JetBlue pilot who floated dead in the seat next to me. I liked the MoreSpace seat I paid for. I was relieved that the upgraded seat came with first group boarding. Some airlines you pay for the seat but are still group 3 or 4 and, meaning all sorts of fears about the most miserable part of any flight, the dreaded fight for the overhead bins, wondering if you have to check the bags and Then wait for it at the destination. Thank you for removing that."

Disadvantages:"The security and boarding area in Boston needs to be larger to accommodate a full plane with people and everyone else boarding their planes."

Advantages:"The Legroom"

Disadvantages:"Delay and space between seats"

Disadvantages:"I never got a chance to fly because I was stuck in unusual traffic in a tunnel for over an hour just minutes from Boston Airport. I was later told that there was a fire. I called the 1-800 JETBLUE number and explained the situation. The agent said there would be a $75 rebooking fee and at 4:47pm there were no more flights that night and that I would be charged the fare difference the next day as well. I quickly went online and found a heavily discounted United flight for $56! When I arrived at the airport there were several other people with the same situation. Not enough agents on staff and no worries that I might miss my new United flight .Thank Gid I acted quickly and got another flight that evening otherwise I would have had to spend the night at the airport like a woman and her mother traveling to San Jose! Need more professionalism!"

Advantages:"Nothing"

Disadvantages:“I was delayed half a dozen times only to be cancelled. Rebooked on a flight scheduled to depart two hours before the original flight. Rebooked after an hour of waiting. This flight was delayed the next day. Was only diverted to Baltimore to find out only a few of us got off on our flight by a rude agent. Then no information at all. Had to run to catch an Amtrak. I found out later that if I had stayed I would have stayed in Baltimore for another 13 hours. Missed work and had no one at home to take care of my family. Oh, and the travel insurance doesn't cover anything. The plane itself fell apart. The seat was broken and dirty. All the lights were out and it stunk."

Advantages:"JetBlue has great staff with an hour delay"

Disadvantages:"One hour delay for a 2 hour flight!"

Advantages:"When I got off the plane"

Disadvantages:"It was late, the plane was dirty, the TV screens didn't work and the seats were small."

Disadvantages:"It was just a mechanical problem that forced our plane to turn after just two hours of flight, return to JFK and then wait another two hours to board a new flight to PHX. So a scheduled arrival at 10:00 p.m. in PHX turned around to 6:00 a.m. I'm not sure if there was anything else that could have been done other than checking this situation out before we originally departed (if possible) and maybe being able to land somewhere closer than returning all the way to JFK need to know that JetBlue doesn't have many locations or aircraft yet, so our options may have been limited. We got a $100 credit, but it was quite a painful flight that basically turned into a red eye after the original 6pm departure. Again, not sure if there are other options, just wanted to share my experience. My flights with JetBlue have usually been on time and I'm a Mosaic member. It might have helped if there had been better communication at JFK airport ( knowing it was going to be two hours instead of thinking we w before boarding the plane right back) we could have maybe chilled out at a restaurant or something. It was just exhausting waiting and getting later and later. There is no Admirals Club or any place where passengers can wait in such circumstances. Thanks."

Disadvantages:“I don't normally complain, but from the jump this flight was a nightmare. I fly JB all the time, but this time it wasn't nearly as comfortable. I asked my companion twice to buy headphones. She never brought them and may have forgotten them, but she sat in front of her phone the entire flight, which was just annoying. After a delay (for no apparent reason), she then had to sit for more than 20 minutes due to a "too cold jet bridge" (isn't it?). made for outdoors?) this JB flight was far from satisfactory.”

Advantages:"Legroom & Movie"

Disadvantages:"Late Flight Delayed"

Advantages:"Most basics were good."

Disadvantages:“The flight was significantly delayed and when we got to Chicago we had to wait a long time for a gate agent to allow us to disembark as there was only one gate agent working at the time (10:20pm). Also, the flight delay notifications came after I was near the airport and at the airport - earlier notifications (if possible) would help. The TV/Movie portion of the entertainment didn't work at all.”

Advantages:“From the boarding to the hospitality of all crew members to the ease of the flight, it was a great experience! I'm not someone who enjoys flying, but I will definitely fly with this airline again if the opportunity arises!”

Advantages:"Changed to a 3 hour earlier flight WITH NO additional "change fee". It was FREE!! Enjoyed in flight TV with FREE drinks and snacks. While United falls behind on customer service and costs, JetBlue takes a leap forward. Good job JetBlue. "

Disadvantages:"More options in snack boxes and/or groceries"

Disadvantages:“I arrived 40 minutes before my flight and found it was too late to check my bag in. I rebooked my flight for a fee of $50 to ensure I got to my meeting on time. Walking inside, I found that my original flight was delayed, leaving only 15 minutes earlier than my new flight, which was then delayed another 45 minutes...a disaster. Basically I paid an extra $50 for nothing. In fact, I would have been on my original flight and would have gotten it if you hadn't made it to my meeting on time, you're down to your own attitude towards customers."

Advantages:"Excellent service"

Disadvantages:"Too long flight time. I noticed that the plane speed was 440 MPH most of the time. This is possibly the first flight I've sat on that flew so slowly.”

Disadvantages:"The flight was delayed more than 5 hours and the weather was good all day (and also good for the city of Orlando where the plane came from)."

Advantages:"Solid crew, comfortable flight, free TV and WiFi"

Disadvantages:"A couple of factors resulted in a 6 hour delay. Not necessarily Jet Blue's fault, but it was certainly a frustrating day of travel."

Advantages:"The plane had 2 wings"

Disadvantages:“The staff is rude. The customer service couldn't possibly be the worst. All dishes contain meat. The staff is slow and incompetent. I've never had a more horrible experience flying 2 times a month with an airline."

Advantages:"The TV on the plane was off so I couldn't listen to music like I almost always do on my flights."

Disadvantages:"I didn't like waiting on the tarmac after we landed about 25 minutes."

Advantages:“As I settled into my comfortable seat with its amazing legroom, I asked the woman next to me if she had flown Jet Blue before. She replied that this is now her favorite airline. At the end of the trip I agreed that this is a significantly different and great airline. My complaint is that I have to travel from NE Wisconsin to Chicago to use Jet Blue. When are you coming to MKE? The way the food and drink orders were handled worked well and the selection was good Needless to say the media on offer was wonderful."

Disadvantages:“The crew did a good job, but one of the employees seemed stressed. I hope she was able to find some relief and calm."

Advantages:"Food and Crew"

Disadvantages:"Lost Baggage"

Disadvantages:“The flight (Jetblue) from Boston to New York was delayed by 3 hours and the trip was rescheduled to the next day and rescheduled with Qatar Airways for this reason. There was much inconvenience, wasted time and personal adjustments, along with the financial loss due to changing the travel date."

Disadvantages:"none"

Advantages:"Gut"

Disadvantages:"Good for now"

Disadvantages:"Not Delayed"

Disadvantages:"Not really. Unfortunately airlines can't make people patient or polite and I can't afford a private jet so I have to settle for an eye roll or twelve."

Advantages:"Everything"

Disadvantages:"Nothing"

Disadvantages:"No mechanical failures or delays would be nice"

Advantages:"It was all good, I'm glad the last leg of the trip was comfortable."

Disadvantages:"The broken TV screens should be fixed."

Disadvantages:"Small plane, feels cramped"

Advantages:"Crew was friendly"

Disadvantages:"The boarding process was rough and random"

Disadvantages:"The announcements in the headphones were too loud (may damage eardrums) and conversation was turned off while waiting 30 minutes for the gate to open."

Advantages:"The crew really kept us informed of the many delays."

Disadvantages:“There were SO many delays and they kept changing. Eventually we got on and off the plane.”

Advantages:"nice squad"

Disadvantages:"terrible seating comfort, delayed departure due to airline booking problems"

Disadvantages:"Delays because the Democrats don't make a deal"

Advantages:"arrived early"

Disadvantages:"They let someone off the plane and the flight was delayed an hour and a half, resulting in me missing my connecting flight. I now have to wait 5 hours."

Advantages:"wonderfu crew... very helpul`"

Disadvantages:".."

Disadvantages:"My seat changed at the last minute, loud babies"

Advantages:"The cheese bites were amazing!"

Disadvantages:"Plane travel awful. The speaker had a loud buzz the whole time, so I never heard a word of bad landing. Rattling plane. Very cold."

Advantages:"Fast Flight"

Disadvantages:"Flight attendant spoke like a robot. Couldn't understand her."

Disadvantages:"My bag is lost."

Advantages:"Nothing"

Disadvantages:"Flight was terrible"

Advantages:"Good service. And good facilities. Enough space on the seats in First Class.”

Disadvantages:“Delays, delays, delays… First class tickets from BOS to MSP got me a 6 hour delay and a middle seat in the Econ main cabin at the back of the plane. Delta, you shit!"

Advantages:“I got to London on time (earlier actually) and safely. The inflight meal was ok (deck) were professional and friendly throughout."

Disadvantages:“Legroom was great, but as a broad-shouldered guy, the seat width was abysmal. Unfortunately, the Delta 767 doesn't offer an upgrade for a wider seat beyond Delta One, and my employer won't jump for that. Too bad there's no premium economy option. Also, the entertainment device on the seat next to mine wasn't working properly, which you wouldn't think would affect me that much, other than because it would "see" random touches throughout the flight, the screen would turn on, off, brighter, darker, playing random stuff, and generally being as annoying as possible to anyone nearby during a night flight."

Disadvantages:“The tray table was broken, I was downgraded from Comfort Plus to Main cabin after changing planes with no one mentioned and no compensation. The flight was delayed 45 minutes due to a flight attendant being late and in the end to top it all off the flight the flight attendants prevented leaving the cabin until all first class had flown even when no one came blocked she still him. This is a practice I have never seen at Delta and in aviation for almost 20 years in the US"

Advantages:"A3A"

Disadvantages:"Ĺ"

Advantages:"Everything but the arrival time."

Disadvantages:"It was so late, about 3 hours late."

Disadvantages:"Everything"

Advantages:“We were on the plane for three hours before we could take off. No one offered us anything to drink or a snack.”

Advantages:"I flew on a Basic Economy fare (I understand the restrictions) and sat in Economy Comfort +, which was much appreciated."

Disadvantages:“I could see on the Fly Delta app that I was placed in seat 10B, but neither the app nor my boarding pass gave me a group to board, so I assumed I had to board with group 3, which required a gate made. Checking my roller board bag. It was only as I approached the gate for boarding that I noticed on the information screen that I had been 'upgraded' to Comfort+ and allowed to board with the Sky Priority group. I wish this was clearer so I could have avoided it Waiting for boarding and baggage check at the gate. Minor inconvenience but room for improvement from Delta."

Advantages:"Great service throughout. Friendly staff and easy on and off process. Would fly abroad with them again in a heartbeat.”

Advantages:"The selection of films was very good."

Disadvantages:"No Snacks Passed Out"

Advantages:"All the staff and flight crew, we are really great and attentive. Helpful in finding overhead bins on a busy flight."

Disadvantages:“Seats could be bigger, with more leg room. But we know that won't happen."

Advantages:"I liked that the staff and crew were very communicative and pleasant."

Disadvantages:"A crew member failed to show up causing flight delay."

Advantages:"We didn't order food and there was no online conversation"

Advantages:“The Delta people have been caring, efficient and brilliant throughout. We didn't have a bit of trouble. Our first class seats were comfortable but with the provided blanket, pillow and poor air conditioning it was a hot flight. The cabin crew were wonderful as always, and my delicious gin and tonic calmed any dissatisfaction. I wish I could fly like this all the time!"

Disadvantages:“The private contractor who took care of wheelchair assistance was terrible. One Delta employee theorized that they don't pay enough to recruit and retain staff. Our pre-arranged chair wasn't there, multiple calls from our Delta Assistant finally got us to move us to the area, but after about 45 minutes we gave up and shuffled on foot to security. Thank God my husband is mobile enough that that would have been an option. When we gave up our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this regard, it is withholding and compensating the private contractor.”

Disadvantages:"Delta Studio didn't work with Android 8"

Disadvantages:"Delayed 4 hours due to mechanical difficulties"

Advantages:"Entertainment"

Disadvantages:"Delayed flight with no compensation for our trouble"

Advantages:"Film"

Disadvantages:"No headphones deliver crew unhelpful a rude refreshment ridiculous"

Advantages:"I was grateful for the early boarding with a lap child and was very happy with the entertainment options on the TV monitor."

Disadvantages:“The main problem I had was that we were seated in row 34 and the noise from the engines often made it difficult to hear announcements, even with headphones. Consider maybe dividing the audio into zones and turning it up a click or two for the rows behind the engines."

Advantages:"The flight attendants were very friendly and pleasant."

Disadvantages:“We booked with Delta but were put on Air France. Despite having our boarding passes in hand, we had to wait in a long, slow line for luggage tags because they weren't printed at the kiosk. There were few Air France staff on duty. Thousands of passengers were served during the peak season (July). As the lines grew, the staff was reduced from 4 to 2. Another long slow line for customs, another long slow line for security = Charles de Gaulle airport was terrible. We arrived at the airport 4 hours before our departure time and got to our boarding gate in no time."

Disadvantages:"My wife was told she could not board our flight from Boston to Paris because her passport had expired, although it had not expired. We were told that passports in Europe cannot expire within 3 months of your departure. However, Delta never let us know about this rule until we literally boarded the plane. How they could not bring this to our attention until we boarded the plane is unbelievable and unacceptable. This ruined our holiday which had been planned for the last 6 months.

Disadvantages:"Jet Airways sucks"

Disadvantages:"The flight crew and staff were all great!"

Advantages:"The only positive thing about this leg is that it was less annoying than the flight from RDU to Boston"

Disadvantages:“Delta's partnership with Go Jet seriously jeopardizes the legacy airline's reputation. I'm a Delta fan - although I'm flexible enough to choose other options if needed. I will no longer fly Go Jet operated route when other options are available. For my trips to Boston, that means Jet Blue. sorry delta See you on a real Delta route."

Advantages:"It was a perfect match"

Advantages:"Delta service and Conford are great."

Disadvantages:"pay wifi"

Advantages:"Fast and easy"

Disadvantages:"Everything was as expected"

Advantages:“The crew was professional, polite and friendly. No problems on the plane.”

Disadvantages:"Wifi didn't work for me to see the entertainment on board but not a deal breaker for me."

Disadvantages:"Gut"

Advantages:"The flight was fast and had a friendly crew."

Disadvantages:"I was so upset with all the surprise fees. I felt completely betrayed and taken advantage of. I have flown Sun Country many times and have had no complaints but this will be the last time after price changes. First we had to check in paying $11 to reserve a seat - that should go without saying when you're paying hundreds for a ticket. Then the baggage fees were $20 for a checked bag and $30 for a carry-on bag! It pretty much forced us to check one bag save the money and then they lost our bag. It was a direct flight, not sure how that happens. And the last and worst fee is traveling with a pet, they charged $199 to bring my 5 lb dog on board. No one saw her or looked for her ticket, what on earth is $199 if the dog fits in a bag under the seat in front of me. I had to spend $120 before but an average charge is $60. I would never have brought my dog ​​I knew it would be $400 round trip. I am so upset and will never fly to sunny land again.”

Disadvantages:"3 hours late. Didn't give us any information."

Advantages:"Nothing"

Disadvantages:“I came to boarding 50 minutes ago and they didn't allow us to board the flight. The staff said they closed the gate. We can schedule you for the next day's flight. Heck what did I have to pay an extra $266 for hotel reservations...we've already paid $1152 for the plane ticket...overall it was a bad first experience with Sun Country Airline. .. I will never recommend it to my family and future friend."

Disadvantages:“When we got to the ticket counter, the person told us that they charge for carry-on bags. The seats were tight and I'm not a tall person.”

Disadvantages:"There was no charging port for phones"

Advantages:"Kayak is super easy to use and offers the cheapest flights."

Disadvantages:“Crew was rude and not helpful at all. Poor customer service.”

Disadvantages:"They started charging for carry-on bags"

Advantages:"Preis"

Disadvantages:"No Free Video Screen"

Advantages:"The level of speed and efficiency. Good customer service."

Disadvantages:"No TV"

Advantages:“I liked the local Minnesota drinks on the menu. Drinking MN beer was a fantastic thing (Surly Furious is the best!). Unfortunately they were all off when I left.”

Disadvantages:"Having to pay for drinks was a shame. And no peanuts or small snacks - it's just cheap (you have to pay for those too)"

Advantages:"I liked that we weren't strangers to anyone. We had a miserable experience with United on our other leg. I liked that we were allowed to carry one carry-on bag and one personal item (we were always allowed and united accused us of being forced to check my bag, which I found overwhelming.) I asked one of the flight attendants as soon as we boarded for some water and she was so sweet that she couldn't bring us a bottle but she brought us a glass and made sure we were ok."

Disadvantages:“I just wish airlines in general would still give you a decent place to sit. Sun Country is no worse than any other airline, but I'll be damned if napping isn't impossible, and my girlfriend can "I would call it inhumane if we didn't choose air travel voluntarily. I also really miss the free food on the plane. And what about only accepting two types of credit cards?"

Advantages:"Your service is great and is a local business"

Disadvantages:"N / A"

Advantages:"Punctuality"

Disadvantages:"6 hours late"

Advantages:"Gluten-free items offered in flight and entertainment borrowed via tablets."

Disadvantages:"Not enough legroom"

Disadvantages:"The boarding was constantly shifting and no one seemed to have any information about any changes in the timing or location of the aircraft."

Advantages:"Bon Voyage."

Disadvantages:"Everything's ok"

Advantages:“The boarding was good, there were no breakdowns. The crew was very accommodating as the luggage had to be checked in at the gate due to insufficient overhead space. The seats in the 737 are quite comfortable.”

Disadvantages:“Navigating the site is quite difficult and trying to get confirmation on an iPhone and the 'tickets' didn't seem user friendly. I was able to confirm 5 out of 6 tickets but when trying to complete #6 I ended up with an iPhone Safari glitch that would not let me complete the confirmation even though the last step of seat selection was complete. Couldn't find where the "electronic" boarding passes were stored. There doesn't seem to be a specific APP like Delta's that worked like a charm. "

Advantages:"Service"

Disadvantages:"Package"

Advantages:"I was assigned an exit seat"

Disadvantages:"The flight boarded 30 minutes late and then departed over an HOUR late."

Advantages:"I tried to check in online the night before the flight but nothing happened. I passed this experience on to the check in clerk at the airport where I had to queue for a few minutes and he apologized for my experience and asked if I wanted a seat further forward than was allotted for me . I appreciated this offer.”

Advantages:"Crew and flights run on time"

Disadvantages:"The seats are compact and there is no in-flight entertainment"

Advantages:"I have no complaints"

Disadvantages:"I had no problems from start to finish."

Advantages:"The flight was comfortable and the staff was efficient and polite"

Disadvantages:"It took a long time to board, stand and wait. Surprised that no complimentary snacks were offered."

Advantages:"It was less expensive than the other last minute options I had."

Disadvantages:“The staff and crew were rude from the minute I checked in until I left. The woman at the check-in desk was upset that her printer wasn't working properly and instead of apologizing to the guests who were late boarding, she rolled her eyes and grunted at them all. I went out of my way to pack a carry-on sized bag for a week-long business trip and was *forced* (not asked*) to check it in because the flight was full. The gate couldn't have been more rude in bothering and inconveniencing me late for my first meeting of the week (because I was waiting at the wrong carousel for my checked bags - which the crew directed me to). Flight from Minneapolis to LA was delayed and my seat/flotation device on this plane remained unbuckled while I slept. Just a nightmare from start to finish and I'll never fly to Sun Countey again."

Advantages:"The seats were comfortable and the staff friendly."

Disadvantages:"Some free snacks would have been helpful as I was starting to get headaches from hunger. We sat on the tarmac for an extra hour before leaving. Also, a few beginner-friendly options would have helped.”

Disadvantages:"Nothing"

Advantages:"I understand that some technical difficulties are inevitable in the aviation industry, the flight crew was very polite and apologized for the inconvenience."

Disadvantages:"More than an hour flight delay due to defective equipment on the plane caused me to miss my connecting flight. Not uncommon and understanding that these things happen, they assured connecting passengers that they were working on rebooking tickets at the next airport. When we arrived there was little chaos going on as the majority of passengers had connecting flights and we all had to wait while we explained the situation to the flight attendants and called them to reschedule flights. There were no Sun flights that day Country to Denver, so they moved me to Southwest. Again, I was still trying to be understanding, but at that point Southwest put me on another connecting flight to Chicago that took over an hour and a half to depart, and another hour later I would finally be able to get a flight to Denver. That flight landed and Changing planes. The fun didn't stop there either, my heart sank when we had to get off the flight from Chicago to Denver due to a problem with the weather gear. I was so scared the nightmare wouldn't end, I was exhausted from being at the airport so early and having to change planes/airports so many times. Luckily Southwest had another plane of the same size within a reasonable amount of time which we boarded. Whether it's just bad luck or Sun Country could do a lot of things differently, I have to say I won't be flying with them again."

Advantages:"affordable, I checked my bag for free (due to space limitations)"

Disadvantages:"Flight was delayed, no entertainment taxi to departure took forever :/"

Disadvantages:"Late departure and late arrival; took shuttle from plane to airport - sad for 21st century travel."

Advantages:"Direct flight, the gate was near security in Terminal 4"

Disadvantages:“This plane was an hour plus late. I know things like this happen, especially with flights later in the day, so it wasn't like the flight was delayed. The entire Sun Country staff was unacceptable. First, the airport staff wouldn't tell us anything when we boarded, or the updated departure time after the first delay. We ended up boarding 15 minutes after the stated departure time with no warning or notification. On the plane, the flight crew didn't give us a takeoff time (such as how many planes were in line behind us) or our arrival time in Minneapolis."

Disadvantages:“The boarding ramp broke and the person running to get on the plane started screaming and panicking, which was totally inappropriate. Even if something deserves panic that doesn't help your customers. Then it took an hour to fix it and I missed my connection."

Advantages:"Professional planning and execution"

Disadvantages:"As I was returning to my seat after using the restroom, I witnessed an elderly blonde flight attendant treating a passenger inappropriately. The passenger happened to be wearing a hijab. The flight attendant repeatedly and in a raised voice asked the passenger to go back to her seat and even put her hands on her shoulders three times and shoved her towards her seat. Meanwhile, the passenger stood in line for the bathroom and , more importantly, was waiting for her much younger brother who was in line 3 people ahead of her; The flight attendant either couldn't hear us trying to tell her she was waiting for her younger brother or I didn't care. I was very uncomfortable when she seemed to single out this woman. It was very fitting for the woman, even though she was discriminated against and deported."

Advantages:"Nothing. The experience was terrible"

Disadvantages:“The flight was delayed for more than 4 hours with no explanation as to why. There was no one I could ask at the counter. When I called the number they said the wait was 30 minutes to speak to a representative. As I waited and automated the system started talking and said the reason you are having to wait longer than expected is because Sun Country is trying to incorporate new innovations. Your reaction might be that it's crazy, and you're right, it is. After all that, I quietly waited the rest of the evening. Boarding time came, the team was highly UNTRAINED. I watched them TWO mothers with babies move from line to line. The lines got out of control several times. People literally jumped lines. No sense of leadership or organization. Literally taking this as a warning from someone who has had several bad experiences with the same airlines over the past year and a half. I'm done with Sun Country!"

Advantages:"Crew war super"

Disadvantages:"The flight was delayed 3.5 hours and it was very disorganized when boarding"

Advantages:"The return flight went smoothly, but the way there was a bit bumpy"

Disadvantages:"Counter agents were rude and flight attendants unfriendly"

Disadvantages:“The air conditioning was not working before takeoff. It was a very hot, muggy day in NYC. The plane was returned to the gate and "fixed" but was not comfortable.

Disadvantages:"The stewardess was rude"

Disadvantages:"The first flight was about two hours late"

Advantages:“We chose Sun Country because it was the cheapest flight we could find to LAX, so we were a bit nervous. I once chose another airline because they were the cheapest and had the worst experience, so I expected the same from SCA; it was NOTHING as I expected. The crew, the flight, everything was perfect. The flight was by far one of the smoothest, smoother than Jet Blue. The crew was so nice and always smiling. They looked like they really love their job. I will 1000000% use them again."

Disadvantages:"There is NOTHING I didn't like. THEY ARE AMAZING!!!!!

Advantages:“I've never heard of this airline but the price was great so I booked a flight from LA to NY. The seating option was difficult at first but we upgraded to the exit row which was well worth the money. The flight crew was the nicest we have experienced in a long time. Has some delays but they made up time in the air. Will definitely fly to Sonnenland again.

Disadvantages:"Site with seat selection is difficult to use"

Advantages:“Sun Country, this is the first time I have used your airline. It was a horrible experience. My flight was abandoned for an unspecified reason after we were ready for a departure on time. Literally 5 minutes after we finished getting off the all clear. However, at this point, fate double booked, requiring an entire Virgin America flight to board and take off before my flight could get back on the plane. Boarding took forever, then we sat on the runway for over an hour. Then I got to Minneapolis to find out that our connection was still there, but very late... for another unspecified reason. We waited another hour before finally arriving in SFO 4 hours on schedule. I missed something very important and I'm upset about today. I would like some kind of credit. Please let me know Amy Sheridan Amy@bluephoenixmedia.com"

Advantages:"The plane was delayed an hour and a half, which was very inconvenient"

Advantages:"The overall experience was very pleasant, but I would suggest that the airline provide self-service check-in kiosks to improve effectiveness. This, along with some in-flight snacks, will make the airline an excellent one.”

Advantages:"First I should say the experience was super good but when I printed the tickets it says terminal 2 but actually it was terminal 4 totally confused boarding almost at the last minute."

Advantages:"Nothing. It's a terrible airline. Seriously, don't book with them unless you're desperate or you want to have an anxiety attack."

Disadvantages:"American isn't my airline of choice for obvious reasons (delays, notoriously poor service, old planes, and a lack of amenities like wifi and TVs), but now I'll never spend my money on them again. They deducted me already delayed flight after I was already on board to examine my smart bag. I know lithium batteries can't be taken into the underbelly of the plane and I knew my bag would probably be checked at the gate (why I removed the battery and I left it at home in the first place.) when they asked me if If I had a lithium battery in my pocket, I said no. Then they checked the bag and let me on the plane. After everyone was on board (half an hour after scheduled departure) they called my name over the loudspeaker. I then had to disembark the plane and again explain to the staff that there was no lithium battery in my bag. The staff didn't believe me, citing the unerring logic: "There are ports, therefore there is a battery." I kept telling them that the battery had been removed and the charging ports - while they were there - were inactive since they weren't connected to the battery. Still, I had to remove all my clothes from my bag and open each individual compartment (of which there were many) in order to get back on the plane. They told me that if my bag couldn't come with them, they might have to "rebook" the flight. I don't think I need that to explain how upset/terrified that made me."

Advantages:"The air crew was professional and courteous - the flight was fast and took less than 90 minutes in the air, overall pleasant."

Disadvantages:"The gate attendant was quite rude (could be a result of travel stress while on vacation) - several travelers were not fluent in English and she snapped at them or rolled her eyes when she didn't understand the instructions. Boarded extremely early (nearly an hour) but sat on tarmac for some time - eventually departed about 20 minutes late No fault of the airline and probably the result of holiday backlog Baggage unloading was delayed (holiday traffic jam again) but it was no staff available to inform passengers of the delay and the bags were not in the original carriage. This resulted in a delay in unloading of about 20 minutes. Was eventually found in the second baggage aisle and witnessed baggage handlers carelessly tossing baggage onto the floor of the car. Nothing was damaged but was upset with lack of communication and general disorganization.”

Disadvantages:"Crew was terrible"

Advantages:"Easy, no-hassle check-in and boarding."

Disadvantages:"Absolutely nothing. Thanks!"

Advantages:"Our flight attendant was very polite and had a great attitude."

Disadvantages:"The pilot was late because he wanted a Tim Horton coffee (I know because I was in the front row and heard the flight attendants talking about it). Then after he finally arrived with a tray full of coffee there was a problem with the jet's computer and we had to reset it and we had to wait some more. When we finally arrived our gate was already occupied by another plane and we had to wait (more) for the first one to be available for us. Then, when we finally got our gate, there was another problem, now with the "finger". They couldn't move it and couldn't connect it to the plane to get out of it. So we had to wait AGAIN. And finally, as soon as we got off the plane, they were supposed to give us our hand luggage in the hallway (because it was a small CR700 plane), but again we had to wait almost 10 minutes for them to send the luggage. . . To make matters worse I had a first class ticket and was unable to use the perks at the airport because they said I am not flying on an Int international flight. light up?! Canada->USA->Mexico is not international??? You lost me, AA."

Advantages:"Great first class cabin crew."

Disadvantages:"As a walking disabled person who cannot walk and is dependent on a wheelchair as I know from my many previous trips with other companies such as Lufthansa, klm etc. I used to be the first traveler to take the plane loading to take off and the last one it would leave after landing.Even going through the checkpoints and security points, I went in a special route specifically for the disabled, but with all the other normal travel lines with so much waiting and crowding is totally impractical.What during the Journey happened was very different, walking with the travelers or after they get into the vehicle makes it very difficult and time consuming Thank you for taking the time to read my comment."

Disadvantages:"Waited on the tarmac for over an hour before departure with very little explanation."

Advantages:"I liked the room."

Disadvantages:"There was no entertainment. Couldn't get seats together."

Advantages:"The flight left on time. The pilot had a sense of humor."

Disadvantages:"Entertainment seemed out of a can"

Advantages:"The staff was fantastic"

Disadvantages:“Well, my flight was delayed four times. I was stuck in LAX for 3 hours. So much so that I booked another flight with another airline for the next morning. I had to book a hotel near LAX just so I could have somewhere to sleep that night. My luggage got to Chicago safely, but at least I didn't get there on American Airlines. It took an hour before they informed us that they had transferred the pilot to another flight, not only when he was delayed the first time (40 minutes late) About ten minutes before scheduled boarding, we are told that the crew it will take the flight attendant 30 minutes to get to the gate. They had to find out from the passengers what was going on. Honestly, I will never fly American Airlines again!!!"

Advantages:"I like that I made it home alive."

Disadvantages:“Everything about departure and arrival was a bad experience. I may not use that particular airline again. 4 airlines are now on my list of unused airlines.”

Advantages:"Nothing"

Disadvantages:"Flight crew was an hour late for the flight while customers waited much longer."

Advantages:"Flight was comfortable and enjoyable. Entertainment was great, lots of movies to choose from. Flight crew service was excellent."

Disadvantages:"Nothing"

Advantages:"Fast and uncomplicated service"

Advantages:"Terrible customer service."

Disadvantages:“Rude, rude people working at the desks. I saw that a lot of people had problems with that and then they were rude to me.”

Disadvantages:“Left of Newark 2 hours late which means I missed 20 minutes connection in Chicago. From that point forward, American was unable to bring me to MSP.”

Disadvantages:"The vegetarian food is always vegan, I miss the dairy products :("

Advantages:“The crew were great and made a relatively tense situation easy. This was a connecting flight for many passengers that was delayed causing many of us to miss our connections.

Disadvantages:“Unfortunately, our plane was grounded in Chicago before our leg of the trip even began. When it arrived in YYZ, many of us would already be missing connectors. Due to a smaller plane we have to stow most of our carry-on luggage underneath which caused a bit of chaos upon disembarking as I tried to get bags and rush to the next few flights.As I knew before we left YYZ we were quite my husband drove to ORD to pick me up instead of waiting 24 hours for the next flight to St.Louis 8 hours drive added to an already long day for him but we made the best of it."

Advantages:"Good thing is they sent you to Finnair to fix the service disruption caused by AA...why should they pay for it? AA is only one operator per itinerary!

Disadvantages:"Checked in online with Finnair and automatically for the second connecting flight... and not the first -AA. So had to check in again at the terminal for the first flight. Boarding passes were printed 2 out of 3 by AA and both had errors - wrong gate for the first flight and no boarding information for the second connecting flight - just blank!AA did not provide connection information until I found an unmanned staff member at the terminal and customer service lines were about 20 people at 2 locations I went to.The connection information should be in the itinerary , which they said at customer service...no, she wasn't there either!"

Advantages:"Entertainment on Screens"

Disadvantages:"The gate agent had us start in boarding group 6 of 9 to check the sizes of the bags in the size box and she got into a verbal fight with another passenger. A guy told her she could get in, but the gate agent said no, it didn't fit and she couldn't get in. Then the agent claimed she had to check her luggage at the gate and claimed there were no more seats left overhead. So everyone had to check in at the gate afterwards. When I got in there were at least 8 empty bins and I hadn't even got my seat in row 22 yet. The gate agent lied and slowed down the entire boarding process because she wanted to win a fight and show dominance over a passenger.

Advantages:"How quickly they had us in the air (5 minutes early)."

Disadvantages:"In their rush to leave they did not discuss overhead lockers with the crew on board and I was forced to check a priceless item that I was intentionally taking into the cabin. The overhead bins above my own seat were empty. I was "I wasn't allowed to go back and retrieve my bag because they had already taken it. And they were completely indifferent to my situation, which is not surprising since they didn't understand the value of my item. Hence, I had a full-on panic attack for my entire 2 hour flight, my medicine was also among the items in my now checked baggage, it was too late, my baggage was taken and thrown under the plane when it struck, and the flight attendants also had perfume that due my smell sensitivity has given me a tension headache.Considering they work in a recycled air hose this seems like a major oversight on their part and should bear in mind that not everyone can handle even the faintest perfume.It doesn't seem like one big deal for her because mental illness is still considered made up, but it was trigger enough since I will not be flying American Airlines again."

Advantages:"Great squad"

Disadvantages:"Wifi not working"

Disadvantages:"A passenger caused a delay at security, and as I rushed to the gate, the agent closed the door and told me I couldn't board. She then marked me as a no show while standing right next door I had to spend the next 4 hours on the phone trying to sort out my tickets. Then when I got to Heathrow... No luggage. They told me it was still in Chicago. When I finally received my bags , I find them full of sawdust and sand and several damaged items. I will NEVER fly American Airlines again and I will highly recommend to my friends and family to avoid them like they avoid the plague. Terrible service! Nothing but a mess and the agents didn't apologize once even after admitting that my troubles on this trip were due to a mistake by one of their agents.

Disadvantages:"My wife needed a wheelchair upon arrival at the ORD. Although 5 people needed wheelchairs only 2 were available! Then nobody from Prospect was there to push them. We were at the farthest International Airport Gate M20. Arrived after 10 minutes a "pusher"...and got my wife to the bottom of the ramp, about 100ft and left her sitting in the hallway unattended.Even though I had 2 Rolla boards I had to push them the full distance to Immigration and Customs.Our bags sat up a stationary baggage conveyor belt, the last of our American Airline flight.Only when we were ready to clear customs did 4 people from "Prospect" ask if they could help and said they were SORRY!! just stood around. A year ago the same thing happened to me at Gate M1 and my wife had to push me the full distance. By the way, I'm 71 and my wife is 68."

Advantages:“We boarded on time and took off on time. We got to Chicago 30 minutes early. We recently purchased an AA credit card and we have 2 free checked bags and priority boarding (group 5). In today's world you need priority boarding from some sorts on AA or you risk not being able to stow your bags in the overheads and possibly having to clear them through to your final destination. Also, in one of our checked bags was a painting, that we bought and the luggage and the painting arrived intact. Good job from AA baggage handlers.”

Disadvantages:"Narrowed seating. Airlines appear to be moving seats closer together to accommodate more passengers."

Advantages:“optimistic, happy crew. Beverage service was pleasant and helpful.”

Disadvantages:"Narrow seating."

Disadvantages:"Comfort is ok."

Advantages:"I like the cookies. Any flight that lands safely is a good flight. I didn't need to hear the 'entertainment' on board. My backpack had room and I was in Group 6 on a nearly full flight."

Disadvantages:"I hate having media flashed in my face. The srewardesses miss me serving drinks, which is hard to imagine and rare. We had a particularly bumpy landing. I've flown quite a bit and I thought we hopping and jostling was unusual, but the weather is unpredictable - still... I've seen naval pilots abort small plane landings in bad weather."

Advantages:"Overall seats were comfortable, food was adequate, flight attendants were nice, and a great selection of movies."

Disadvantages:“We were unable to select seats at the time of booking and AA gave my fiancee and I seats in different parts of the plane It wasn't difficult to seat 2 people next to each other on such a large plane; almost 3 hours delay made a really long flight (over 10 hours) even longer, causing us to miss our connecting flight; Boarding passes were reissued but we had to pay additional baggage charges as AA switched to another airline and did not provide vouchers or other ways to cover baggage charges originally covered by the ticket; new boarding passes didn't include our TSA precheck status that was on our original boarding passes so would have had to go back to the ticket counter to have the boarding passes reissued or go through regular security - both inconvenient and time consuming - would be nice , if AA paid more attention to these details.

Advantages:"The flight left on time - I appreciate that."

Disadvantages:“We were forced to screen our Uppababy Vista stroller on EEA departures that we wanted to screen at the gate. Needless to say, this made it difficult to get our toddler through security with the seat off the bikes. Luckily, upon landing at the gate, we spotted a frame that looked like ours. It then took another forty minutes for the baggage claim agent to walk through security to the arrival gate and back to baggage claim. "

Advantages:"Boarding and flight were on time."

Advantages:“The staff was polite. The plane was clean.”

Disadvantages:“It was a very tiring journey. The plane left Rome at 9:15am, but that meant it got there at 7:15am. The plane was kept dark even though it was daylight outside. The staff was polite but showed no special awareness of the strain on travelers who were cramped for more than 10 hours. The plane was so cramped that you couldn't take a long walk down the aisles to relieve muscle spasms after being in the same position for 10 hours. My final destination was San Jose, CA but that required a 12:30pm - 8:00pm wait O'Hare Again staff not caring about travel comfort given those parameters.American felt ok my final stop from Chicago to San Jose an hour later than originally planned, but offered no compensation for prolonging my discomfort. The move from British Airways to American came as a surprise. New flight numbers and changes increased my travel stress. I'm only 1.70m tall and not obese, but couldn't fit properly in my seat: kept being nudged by passers-by Gang. Airline doesn't care about passenger comfort."

Advantages:“Having flown many long-haul flights with American, I was pleasantly surprised by several things this time. First, the all-new aircraft with excellent in-seat entertainment choices, power outlets at each seat, more comfortable chairs with better headrests, and even windows dimmers vs. blinds so you can see outside throughout the flight. Second, the food was much better...definitely better quality and tastier than typical flight food. And third, better service from flight attendants who actually smiled. Keep up the good work. This is real progress.”

Advantages:"The flight crew was excellent."

Disadvantages:“We booked flights through British Airways but flew with American Airlines. The check-in process was a stressful mess: both on our first flight from LAX to Chicago and during our very short stay in Dublin, we had to stand in long lines at customer service to ensure our bags got through to our final destination were controlled. Very stressful, and it didn't help that the gate crew were extremely rude and unprofessional. It's very inconvenient that we couldn't choose our seats beforehand.”

Advantages:"Great companions. Easy ride. Easy takeoff, easy landing."

Disadvantages:“We flew out too late because something was happening on the runway. No free wifi option.”

Advantages:"One of the crew members, Walt, was amazing."

Disadvantages:“Everything else was a NIGHTMARE. We bought our tickets in November. I paid for an upgrade and was assigned seats in FEBRUARY. We flew on May 13th for the upgrade we paid for. To add insult to injury, the only seats they could give us were in the back of the plane next to the toilet. After hearing so many similar nightmare stories about American Air I can say I will never fly American Air again. We now have to spend our first few days after vacation at home denying these charges, writing letters and calling to do to get that damn refund. I will share my dissatisfaction far and wide. Whoever in the business thinks that the best course of action is to sell and sell and sell seats and live with the anger of customers has an inverted idea of ​​how to run a successful business.

Advantages:"The crew were very helpful at each stop, although they were not responsible for the disasters."

Disadvantages:“Initially we thought we were going to fly with British Airways. Then we had to do some research to realize that it was all from American Airlines. Then we couldn't get proper boarding passes and baggage tags until one of the crew members spent a considerable amount of time untangling each leg of our journey so they were in the correct order. We were 4 hours late in Chicago and missed our connection in Manchester. We had to wait there for another 5 hours. When we got to Dublin our bags hadn't arrived there either. After almost 24 hours of driving we arrived but without all our stuff.”

Advantages:“The gentleman from the wheelchair service who met us when we arrived at Heathrow went above and beyond the call of duty. Instead of handing us off to another wheelchair attendant as we had to change terminals, he stayed with us during the terminal change until we were on the plane. We needed to get our boarding passes at Heathrow from another airline and he helped us with that. Kudos to him! The attendants on this flight were very helpful as my husband and I had a diabetic reaction and vomited due to airsickness. We were a mess!! However, the flight attendants were sure we had a wheelchair in Chicago and helped us with our bags as we got off the plane. Good work."

Disadvantages:"They didn't have a record of that portion of my trip after a few people checked they found the Chicago to Ammon portion, so they put me on a Washington to Chicago flight. Everything should have been fine from there, but they sent me the wrong way to the gate. Luckily I just made it to the right gate to board. Upon arrival in Chicago, no one was available to provide information on how to get to the Royal Jordanian gates. Also on my AA portion of my flight which arrived in the US in New York The flight was canceled and I was told the next available flight was available the next day (18 hours delay) at the other airport in New York. I needed someone from D.C. let (my destination) drive to pick me up.

Advantages:"What I liked about that flight is that I finally made it to Chicago."

Disadvantages:"The flight was delayed several times - fault of Chicago ATC. The food offered was not suitable for first class - there were chicken and vegetarian options. The FA was quite slow in serving and clearing trays of refills - when I asked about dessert at dessert she didn't come back for 15 minutes and I had to ring the call button - she informed me they didn't have my drink of choice, so was it ok for you not to do this come back and tell me. the service in first class was terrible. Americans should do something about it seriously."

Advantages:“• Boarding was easy – small plane. •No crazy maneuvers, so I appreciate good pilots.”

Disadvantages:“• Cash only for drinks?! Come on AA, it's 2017. • Charging checked baggage is greedy, I don't care if others do it, that's not a good excuse + Southwest doesn't charge. • Plane was 30 mins late (and arrived 30 late) then had to sit on tarmac waiting for a gate • Put us at the farthest baggage claim from our arrival gate (all the baggage claims going to ours were empty ), so thanks for remembering customer first there. • I reserved an aisle seat, they switched me to the window without asking. Thanks. • Overall there are too many other airline choices... I may only be one customer but that's one less they have as other major airlines have never caused so much trouble in a single trip with me."

Advantages:“Flight attendant Billy on the flight to Chicago encouraged everyone to help each other figure out how to manage short connecting times due to a long delay leaving Charlottesville. He then arranged for people short on time to advance. We would never have made our connection without him. Gate agents also held the door open for us as we rushed to our connecting flight and hustled us on board. Amazingly, the ground crew also killed our luggage in the short 10 minutes we had. Thank you Americans!”

Advantages:"The staff was fantastic. Very accommodating and with great dispositions. Boarding was easy."

Disadvantages:"For an international flight, the seats were extremely small and the plane itself only had a couple of TV screens in the middle of the plane so everyone had to see the same thing."

Advantages:"3 Hours Delay Small Plane No Entertainment"

Disadvantages:“We fly from London to Dallas and Dallas to Albuquerque, but we miss our connecting flight due to the delay leaving London and the weather. So we got mid-sets from Dallas to Albuquerque.”

Advantages:"comfortable seats"

Disadvantages:"Upon boarding the plane, an AA employee actually snatched the 1/4 full gym bag from my friend's hands and said he needed to check it out (even though it had fit under his seat next to his backpack on our previous American Airlines flight) . Boarded and saw there was plenty of room left for open overhead bins Had to wait an extra 30 minutes at our destination to collect his unnecessarily checked baggage. This is compounded by poor customer service from the gate agents and a long delay on our outbound flight . Will not choose American Airlines in the future"

Advantages:“Stewardesses tried to make up for catastrophic management mistakes. A customer service representative was helpful when Kiosk refused to give me boarding passes, seat assignments, or pay for checked bags - ALL WITH THE MY AMERICAN AIRLINES ADVANTAGE MASTERCARD!”

Disadvantages:“Changing airport from EEA Oak to JFK/SFO after I printed boarding passes. Called from AA but when I picked up there was no one on the line. Equipment problem, they said. I think it was two half full planes and they were screwing the EEA passengers. Manhattan stuck because of a UN meeting. I spotted the loose change when I arrived to check in the luggage at the EEA curb. 3 hours stop and go traffic to get there. See other box-re-kiosk issues. Boarding pass did. I don't have my TSA FTN so I had to go back. Couldn't check luggage at curb. Got a seat in the last row when I noticed the boarding pass had no seat assignment. You lost my luggage at SFO. There's more, but..."

Disadvantages:"We couldn't check in online because we refused to pay for seats that I believe were already purchased or entitled to one, so I bought a ticket. When we got to the airport and checked in they didn't put me and my traveling partner together which means they didn't see them together let alone. Our flight was delayed and we only have 4 minutes to get from gate A to gate. We got to the gate and got our boarding passes and found that we were sitting at the very, very back of the plane right next to the restrooms........NICE"

Advantages:"Good flight."

Disadvantages:"A bit crowded"